Learning Infrastructure Management

For larger engagements, such as sales and client training portals, we dedicate a team to manage the digital learning infrastructure through the following activities:

Administration

• Add users to the system
• Edit or create a certification or curriculum/training plan in the system
• Add course content to the LMS
• Assign content to users
• Perform LMS administration tasks
• Generate reports

Content

• Add, delete, or edit content on the LMS
• Program and SCORM courseware testing
• Trouble-shoot and repair problems in the configuration of a program or course
• Test courseware against standards
• Test write-back functionality of compliant courseware, using SCORM or AICC protocols

Applications

• Code updates as required
• Fixing reported bugs and broken links
• Monitor site performance

Learners

• Navigation issues
• eLearning course launch
• Assessment scores